🚕 Trip Cancellation Policy
Cancel your trip for FREE up to 1 hour before the scheduled pickup time.
Cancellations made less than 1 hour before pickup will be subject to a 20% cancellation charge of the booking amount.
Plan changed? No worries — cancel early and avoid cancellation charges.
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Free Cancellation Window
You can cancel any scheduled trip at zero cost up to exactly 1 hour prior to your departure. 100% full refund is credited back.
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Late Cancellation Fee
Cancellations within 60 minutes of scheduled pickup incur a 20% cancellation charge. The remaining 80% is refunded to your wallet or source account.
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Free Rescheduling
Need to adjust your pickup time? You can reschedule your booking for free before the pilot arrives directly from your RydNxt Dashboard.
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Instant Processing
Cancellation requests are processed immediately from your RydNxt Active Rides dashboard with automated confirmation on WhatsApp and SMS.